Fred Loya’s current contact page lists 1-800-444-4040 for quotes and customer service and 1-800-880-0472 for claims. Fred Loya also lists 1-855-548-5626 for customers who have its 24-hour roadside-assistance coverage.
The right contact path depends on the task. A billing question, accident, roadside breakdown, new quote, and local-office request should not all be routed the same way.
If you are calling because you are shopping for a new policy, the Fred Loya quote comparison details can help you prepare the coverage limits, deductibles, driver information, and vehicle details you want to compare before speaking with an agent.
Fred Loya Contact Information by Department
| Department | Current Contact | Use It For |
|---|---|---|
| Quotes & Customer Service | 1-800-444-4040 | New quotes, policy questions, customer service, billing questions, and general support. |
| Claims | 1-800-880-0472 | Report an auto claim, provide accident information, check claim status, or contact claims support. |
| Roadside Assistance | 1-855-548-5626 | 24-hour roadside-assistance coverage for eligible customers needing towing, flat-tire help, fuel delivery, or lock-out service. |
| Customer Service Email | customerservice@fredloya.com | Email contact currently listed by Fred Loya for customer service. |
Use your policy documents when they differ: an insurance card, declarations page, billing notice, or claim letter may contain contact information specific to your policy or claim. Use the most relevant current document for your situation.
Quotes and Customer Service: 1-800-444-4040
Fred Loya’s current contact page lists 1-800-444-4040 for both quotes and customer service. The company also says callers seeking a quote should have current insurance information, vehicle and driving-record information, the driver’s-license number for each driver, and the VIN ready.
Have these details ready for a quote
- Current insurance information
- Driver’s-license number for each driver
- Vehicle Identification Number (VIN)
- Vehicle and driving-record information
- Coverage limits you want to compare
- Deductible preferences for applicable physical-damage coverage
Claims: 1-800-880-0472
Fred Loya currently lists 1-800-880-0472 for filing an auto insurance claim. Its claims page publishes live-agent hours of Monday through Friday, 8:00 a.m. to 7:00 p.m. MST and Saturday, 8:00 a.m. to 4:00 p.m. MST.
The company says a liability claims adjuster is assigned to the loss report and will contact the claimant within 24 hours. Its published process includes reviewing the policy, obtaining accident details, preparing a damage estimate, gathering evidence when needed, and reaching a final claim disposition.
After an accident, keep the claim number, policy information, photos, towing details, police-report information, and adjuster contact together so follow-up is easier.
Roadside Assistance: 1-855-548-5626
Fred Loya’s current website says customers with its 24-hour Roadside Assistance coverage can call 1-855-548-5626. The published roadside benefit includes towing to the nearest repair facility for a non-accident breakdown, plus flat-tire repair, fuel delivery, and lock-out service.
This number should not be treated as a replacement for emergency services or the claims department. If the problem follows an accident, determine whether you need emergency help, an auto claim, roadside service, or more than one of those channels.
Before requesting roadside service, confirm that the coverage appears on your policy and that the situation fits the benefit described by the insurer.
Safety first: if the vehicle is stopped in a dangerous location or someone is injured, address the immediate safety or emergency situation before calling an insurance service line.
Claims and General Sales Mailing Addresses
Fred Loya’s current contact page lists separate mailing addresses for claims and general sales. Mailing is not a substitute for calling when a matter is urgent or when the insurer specifically requests another submission method.
| Purpose | Address |
|---|---|
| Claims | P.O. Box 972450, El Paso, TX 79997 |
| General Sales | P.O. Box 972090, El Paso, TX 79997 |
Payments and Account Tools May Not Require a Phone Call
Fred Loya provides online payment and account tools for customers who do not need a representative. Its login page lists payment access, printable insurance ID cards, declaration pages, policy details, and payment summaries.
For a billing task, the Fred Loya payment and account options cover the current online payment flow, due-date information, receipts, policy documents, and situations where contacting customer service may still be appropriate.
What to Have Ready Before You Call
Policy or billing call
- Policy number
- Named insured
- Billing notice or payment confirmation
- Vehicle information
- Specific question or requested change
Claim call
- Policy or claim number
- Accident date, time, and location
- Driver and vehicle information
- Photos or police-report information
- Towing or storage location when applicable
Local Offices Can Provide Another Contact Path
Fred Loya’s current contact page says the group has more than 800 offices, and its location finder can show individual branch addresses, local phone numbers, hours, languages, quote access, and directions.
If you prefer in-person support, use Fred Loya’s current location finder before visiting. Call the specific branch first when you need a particular policy service, because office hours and available assistance can vary.
Which Contact Method Fits the Task?
| Task | Best Starting Point | Why |
|---|---|---|
| New quote | 1-800-444-4040, online quote, or local office | Those channels are designed for new-policy shopping. |
| General policy question | 1-800-444-4040 or online account | Customer service and account tools cover common policy-service needs. |
| File or check a claim | 1-800-880-0472 | Claims has a separate reporting and adjuster workflow. |
| Roadside breakdown | 1-855-548-5626 if roadside coverage applies | Fred Loya publishes this number specifically for its 24-hour roadside-assistance coverage. |
| Online payment | Fred Loya payment page / account | A representative may not be necessary for a routine payment. |
| In-person help | Official location finder | It provides current branch-specific phone numbers and hours. |
Frequently Asked Questions About Loya Insurance Phone Numbers
What is the Fred Loya customer service number?
Fred Loya currently lists 1-800-444-4040 for quotes and customer service.
What is the Fred Loya claims number?
Fred Loya currently lists 1-800-880-0472 for filing and checking auto insurance claims.
What hours does Fred Loya publish for claims?
The current claims page lists Monday through Friday from 8:00 a.m. to 7:00 p.m. MST and Saturday from 8:00 a.m. to 4:00 p.m. MST.
What is the Fred Loya roadside assistance number?
Fred Loya currently lists 1-855-548-5626 for customers with its 24-hour Roadside Assistance coverage.
Can I make a payment without calling customer service?
Yes. Fred Loya currently provides an online payment page and account tools for payments and policy-document access.
How do I find the phone number for a specific Fred Loya office?
The current Fred Loya Insurance office locations can help you identify branch-specific phone numbers, addresses, hours, and directions before visiting.
Compare Auto Insurance Quotes by ZIP Code
If you are shopping rather than trying to service an existing Fred Loya policy, enter your ZIP code to compare auto insurance quote options.
This comparison is separate from Fred Loya’s customer-service and policy-service channels.
Sources
This article uses current Fred Loya public contact, claims, roadside-assistance, payment, account, and location information. Contact channels can change, so verify urgent information through FredLoya.com or the documents associated with your policy or claim.
- Fred Loya Insurance — Customer Service, Claims, Mailing Addresses, and Quote Preparation
- Fred Loya Insurance — Claims Number, Hours, and Claims Process
- Fred Loya Insurance — Roadside Assistance Coverage and Phone Number
- Fred Loya Insurance — Online Payment
- Fred Loya Insurance — Online Account Tools
- Fred Loya Insurance — Official Location Finder